The world is changing and so is our industry. But what hasn't changed is our commitment to quality and counterfeit mitigation.
Vendor Management System
Anti-counterfeit procedures begin with a high-quality supply chain. Digiode’s suppliers undergo a careful process of selection and examination. Once approved, suppliers undergo annual auditing and onsite inspections to maintain compliance.
Our quality inspectors and lab technicians specialize in NAS410 non-destructive testing techniques and are trained to identify suspect, counterfeit, and fraudulent components.
Compliance is Our Goal
Digiode focuses on quality service delivery and operational excellence that is compliant with a host of global standards to ensure your parts arrive timely and in great shape.
Key Industry Quality Standards
- ISO 9001
Our quality management structure is second to none as we offer services that satisfy not only customers’ needs but boost operations regularly.
- AS6081
Operational compliance with AS6081 reduces the instances of counterfeit components in the supply chain and promotes their detection, removal and avoidance.
- AS9120
Operational compliance with AS9120 ensures that our components and processes meet the standards of the aerospace industry.
- ISO/IEC 17025
Lab compliance with ISO 17025 ensures high quality standards for components testing and review.
- ISO 14001
Compliance with ISO 14001 underscores our commitment to environmental management.
- ANSI/ESD S20.20
We are committed to protecting components from unnecessary ESD damage; therefore, we ensure that our staff and warehouses adhere to ANSI ESD 20.20 standards.
- CCAP-101
At Digiode we abide by defined processes and industry best practices in a bit to curb counterfeit and support quality operations.
- R2
We show our sincere responsibility in promoting a healthy global recycling system by adhering strictly to e-waste policies.
Our commitment to quality service delivery and operational excellence goes beyond simply meeting global standards. We strive to exceed our clients' expectations and provide a superior customer experience.
To achieve this, we have implemented a range of quality management systems and processes that ensure we deliver the highest level of service and support to our clients.
This includes:
- Continuous Improvement:
We continuously review and improve our processes to ensure that we are delivering the best possible service to our clients. We use data and feedback from our clients to identify areas for improvement and implement solutions that enhance our service delivery.
- Client-Centric Approach:
We prioritize our clients' needs and work closely with them to understand their requirements and preferences. This enables us to provide customized solutions that meet our clients' specific needs and exceed their expectations.
- Highly Trained Staff:
We invest in the ongoing training and development of our staff to ensure that they have the knowledge and skills to provide exceptional service to our clients. Our staff undergo regular training on quality management, customer service, and industry-specific topics to ensure they are up-to-date with the latest best practices and trends.
- Comprehensive Tracking and Reporting:
We provide our clients with comprehensive tracking and reporting on their orders and shipments. This ensures transparency and enables our clients to monitor the status of their orders and shipments in real-time.
At Digiode, we are committed to delivering the highest level of service and support to our clients. We are proud of our reputation for operational excellence and compliance with global standards, and we are always looking for ways to improve and exceed our clients' expectations.